TMS Interactive - Taking Leads Forward You are invited to attend an enriching opportunity that will greatly enhance your success as an Internet Sales Consultant… (Whether you are one, would like to become one or need to manage one!) This class will show you, teach you and help you learn tips and best practices in an interactive format, taught by experts in the field of Automotive eBusiness. Upon completion of this class you will know: Benefits of being in eBusiness today - Not just statistics, but exactly why eBusiness is 'where it’s at'! Internet Leads - Where and how to get the best ones; How to analyze them How to get the most out of your website - Tips for getting more, cheaper, better leads - Beating your competition in Search Engines Managing Leads - 'Now that I have all of these leads, how do I turn a LOT more of them into sales?' Toyota eCommerce Tools - How to maximize what Toyota does for you for free! - Never allow customers to 'fall through the cracks' The Internet Department - Three alternative department structures that work - Hybrids The Seven Inhibitors - What’s holding you back? - How you can overcome the roadblocks to success! Don’t miss this chance to gain valuable knowledge and move your career as an eBusiness professional forward and into the fast (or faster) lane. Sell More Cars - Satisfy More People - Make More Money - At Less Cost - Using the Internet!

TMS Interactive - Taking Leads Forward You are invited to attend an enriching opportunity that will greatly enhance your success as an Internet Sales Consultant… (Whether you are one, would like to become one or need to manage one!) This class will show you, teach you and help you learn tips and best practices in an interactive format, taught by experts in the field of Automotive eBusiness. Upon completion of this class you will know: Benefits of being in eBusiness today - Not just statistics, but exactly why eBusiness is 'where it’s at'! Internet Leads - Where and how to get the best ones; How to analyze them How to get the most out of your website - Tips for getting more, cheaper, better leads - Beating your competition in Search Engines Managing Leads - 'Now that I have all of these leads, how do I turn a LOT more of them into sales?' Toyota eCommerce Tools - How to maximize what Toyota does for you for free! - Never allow customers to 'fall through the cracks' The Internet Department - Three alternative department structures that work - Hybrids The Seven Inhibitors - What’s holding you back? - How you can overcome the roadblocks to success! Don’t miss this chance to gain valuable knowledge and move your career as an eBusiness professional forward and into the fast (or faster) lane. Sell More Cars - Satisfy More People - Make More Money - At Less Cost - Using the Internet!

TMS Interactive - Taking Leads Forward You are invited to attend an enriching opportunity that will greatly enhance your success as an Internet Sales Consultant… (Whether you are one, would like to become one or need to manage one!) This class will show you, teach you and help you learn tips and best practices in an interactive format, taught by experts in the field of Automotive eBusiness. Upon completion of this class you will know: Benefits of being in eBusiness today - Not just statistics, but exactly why eBusiness is 'where it’s at'! Internet Leads - Where and how to get the best ones; How to analyze them How to get the most out of your website - Tips for getting more, cheaper, better leads - Beating your competition in Search Engines Managing Leads - 'Now that I have all of these leads, how do I turn a LOT more of them into sales?' Toyota eCommerce Tools - How to maximize what Toyota does for you for free! - Never allow customers to 'fall through the cracks' The Internet Department - Three alternative department structures that work - Hybrids The Seven Inhibitors - What’s holding you back? - How you can overcome the roadblocks to success! Don’t miss this chance to gain valuable knowledge and move your career as an eBusiness professional forward and into the fast (or faster) lane. Sell More Cars - Satisfy More People - Make More Money - At Less Cost - Using the Internet!

TMS Interactive - Taking Leads Forward You are invited to attend an enriching opportunity that will greatly enhance your success as an Internet Sales Consultant… (Whether you are one, would like to become one or need to manage one!) This class will show you, teach you and help you learn tips and best practices in an interactive format, taught by experts in the field of Automotive eBusiness. Upon completion of this class you will know: Benefits of being in eBusiness today - Not just statistics, but exactly why eBusiness is 'where it’s at'! Internet Leads - Where and how to get the best ones; How to analyze them How to get the most out of your website - Tips for getting more, cheaper, better leads - Beating your competition in Search Engines Managing Leads - 'Now that I have all of these leads, how do I turn a LOT more of them into sales?' Toyota eCommerce Tools - How to maximize what Toyota does for you for free! - Never allow customers to 'fall through the cracks' The Internet Department - Three alternative department structures that work - Hybrids The Seven Inhibitors - What’s holding you back? - How you can overcome the roadblocks to success! Don’t miss this chance to gain valuable knowledge and move your career as an eBusiness professional forward and into the fast (or faster) lane. Sell More Cars - Satisfy More People - Make More Money - At Less Cost - Using the Internet!

eBusiness 207 eBusiness 207 will focus on more ways to relate to your customers and sell more new and used cars and trucks. Intended Audience: Internet Manager, Internet Sales Associate, Sales Manager, General Sales Manager, General Manager, Dealer Principal. Topics: - Know the changes that are occurring to the Industry - Use new tools that are available with their Web Site - Identify and overcome Bottlenecks that are holding them back from success - Design and use a process for following up with incoming purchase requests - Identify, understand and relate to their buyers more effectively - Improve their telephone skills - Market their products and services in new and innovative ways - Maintain long-term relationships with their owners Class Length: 8 Hours (All Day), Continental Breakfast and Lunch included.

Intended Audience – Internet Sales Directors and Managers; New and Used Car Sales Managers; GSM’s; General Managers and Dealers Overview – Establishing a Foundation in eBusiness for capturing additional sales and revenue for New and Used Vehicles Using the Internet After attending this class you will be able to – 1) Understand the construction and maintenance of your new web site 2) Identify the best, most effective and most affordable lead sources 3) Respond quickly and effectively to incoming customer requests 4) Maximize every customer interaction using provided email templates 5) Close more sales and maintain a value-add relationship with your owners 6) Measure your effectiveness and identify areas of improvement

Intended Audience – Service Managers; Parts Managers; Accessory Salespeople GSM’s; General Managers and Dealers Overview – Advanced Techniques for capturing additional sales from your Service, Parts and Accessories departments using the Internet. After attending this class you will be able to – 1) Understand why you and your dealership are currently LOSING service appointments and parts sales to your competition and how to capture MORE of that business 2) Improve your number of R.O.’s; Hours per R.O.and Parts and Accessory sales per vehicle sold while reducing phone calls 3) Use new and exciting methods that help you to make more service appointments and encourages more of your customers to keep those appointments 4) Assist your overall dealership to improve profitability through fixed operations and to avoid the current and coming economic downturn 5) Use the techniques that the best dealerships in the country are using to grow their fixed ops sales and gross profits 6) Improve your dealership’s customer delight and satisfaction, customer loyalty and profitability by starting your customers out with dealership loyalty and then keeping them coming back

Intended Audience – Internet Sales Directors and Managers; New and Used Car Sales Managers; GSM’s; General Managers and Dealers Overview – Establishing a Foundation in eBusiness for capturing additional sales and revenue for New and Used Vehicles Using the Internet After attending this class you will be able to – 1) Understand the construction and maintenance of your new web site 2) Identify the best, most effective and most affordable lead sources 3) Respond quickly and effectively to incoming customer requests 4) Maximize every customer interaction using provided email templates 5) Close more sales and maintain a value-add relationship with your owners 6) Measure your effectiveness and identify areas of improvement

Intended Audience – Internet Sales Directors and Managers; New and Used Car Sales Managers; GSM’s; General Managers and Dealers Overview – Establishing a Foundation in eBusiness for capturing additional sales and revenue for New and Used Vehicles Using the Internet After attending this class you will be able to – 1) Understand the construction and maintenance of your new web site 2) Identify the best, most effective and most affordable lead sources 3) Respond quickly and effectively to incoming customer requests 4) Maximize every customer interaction using provided email templates 5) Close more sales and maintain a value-add relationship with your owners 6) Measure your effectiveness and identify areas of improvement

Intended Audience – Service Managers; Parts Managers; Accessory Salespeople GSM’s; General Managers and Dealers Overview – Advanced Techniques for capturing additional sales from your Service, Parts and Accessories departments using the Internet. After attending this class you will be able to – 1) Understand why you and your dealership are currently LOSING service appointments and parts sales to your competition and how to capture MORE of that business 2) Improve your number of R.O.’s; Hours per R.O.and Parts and Accessory sales per vehicle sold while reducing phone calls 3) Use new and exciting methods that help you to make more service appointments and encourages more of your customers to keep those appointments 4) Assist your overall dealership to improve profitability through fixed operations and to avoid the current and coming economic downturn 5) Use the techniques that the best dealerships in the country are using to grow their fixed ops sales and gross profits 6) Improve your dealership’s customer delight and satisfaction, customer loyalty and profitability by starting your customers out with dealership loyalty and then keeping them coming back