OUTBOUND PHONE CALLS
Drive appointments and build lasting relationships
GSM's live, high-performing phone calls help you target ToyotaCare and Defecting Customers who negatively impact your SCR score.
Begin establishing a relationship with prepaid maintenance customers to develop dealership preference when their prepaid maintenance term is over.
ToyotaCare Service Retention (Prepaid maintenance)
- Due Soon: 5K, 10K, 15K, 20K, and 25K service
- Overdue: 5K, 10K, 15K, 20K, and 25K service
- Expired prepaid maintenance
Defecting Customers – 10 months since service, select up to 5 offers or create your own
Since we started the calls program we have been setting more appointments, bringing in more customers, driving customer loyalty, and increasing retention.
Mobile Success is About Being There, Being Relevant, and Being Useful
Win the Shift to Mobile with Phone Calls
All customers who are overdue for a pre-paid maintenance service are called to schedule a service appointment and call agents notify dealership staff that appointments have been made. Call agents will present a special offer, which is unique to the dealer and customer segment, making it relevant and appealing. Imagine the possibilities of reaching your customers before they defect with timely calls that promote dealer specific offers and drive appointments.
- All phone calls are live, and follow Do Not Call and TCPA regulations.
- Landlines are called up to 4 times and cell phones are called up to 3 times.
- Performance reports are provided monthly.
- Call center agents will access a dealer’s service scheduler to review available appointment times and book appointments based on available shop loading times.