OUTBOUND PHONE CALLS

 


Drive appointments and build lasting relationships

 

GSM's live, high-performing phone calls help you target ToyotaCare and Defecting Customers who negatively impact your SCR score.

Begin establishing a relationship with prepaid maintenance customers to develop dealership preference when their prepaid maintenance term is over.

ToyotaCare Service Retention (Prepaid maintenance)

  • Due Soon: 5K, 10K, 15K, 20K, and 25K service
  • Overdue: 5K, 10K, 15K, 20K, and 25K service
  • Expired prepaid maintenance

Defecting Customers – 10 months since service, select up to 5 offers or create your own

 

Since we started the calls program we have been setting more appointments, bringing in more customers, driving customer loyalty, and increasing retention.

Jimmy Wilson, Service Director at Round Rock Toyota

Mobile Success is About Being There, Being Relevant, and Being Useful

Owning a mobile phone is a necessity in today’s on-the-go society. We check our phones 150 times a day, and we spend an impressive 177 minutes, or nearly three hours on our phones daily*. This presents a wealth of opportunities for dealers to reach and influence customers as they solve problems and manage their daily to-dos - like auto maintenance! Including mobile as part of your marketing mix drives up customer retention and brand awareness because it allows you to reach your customers where they are constantly connected.

Win the Shift to Mobile with Phone Calls
All customers who are overdue for a pre-paid maintenance service are called to schedule a service appointment and call agents notify dealership staff that appointments have been made. Call agents will present a special offer, which is unique to the dealer and customer segment, making it relevant and appealing. Imagine the possibilities of reaching your customers before they defect with timely calls that promote dealer specific offers and drive appointments.

  • All phone calls are live, and follow Do Not Call and TCPA regulations.
  • Landlines are called up to 4 times and cell phones are called up to 3 times.
  • Performance reports are provided monthly.
  • Call center agents will access a dealer’s service scheduler to review available appointment times and book appointments based on available shop loading times.

  • *Source: Google, Sept. 2015: Micro-Moments: Your Guide to Winning the Shift to Mobile

See what our Phone Calls Solution can do for you!