Service Overflow - Automotive inbound calls solution

Increase service appointments and improve your customer experience

Did you know 10% of service calls go unanswered and 62% of callers will hang up within one minute when placed on hold. (Marchex Analytics Firm, 2016). But, what if we told you your dealership could answer all inbound overflow calls? With GSM’s Service Overflow, your inbound service calls come first.

Save time and put an end to lost appointments


Our professionally trained staff are experts at inbound automotive calls. We will schedule service appointments and gathers hot leads so your dealership can spend more face-to-face time with the customers already in your store. Whether you’re short staffed, experiencing high call volumes, or inundated with high foot traffic, your dealership will be there for every customer.

The Importance of Inbound Call Handling


Inbound call handling ensures your outbound marketing efforts are addressed, closing another gap in the customer journey for a truly seamless omnichannel experience. Whether consumers are calling from a display ad, paid search results, or a direct mail piece, your marketing leads will be met with an answer – decreasing cost-per-lead and increasing conversions.

Service Overflow Service Details

See what our Service Overflow Solution can do for you!