Service Overflow - Automotive inbound calls solution
Increase service appointments and improve your customer experience
Did you know 10% of service calls go unanswered and 62% of callers will hang up within one minute when placed on hold. (Marchex Analytics Firm, 2016). But, what if we told you your dealership could answer all inbound overflow calls? With GSM’s Service Overflow, your inbound service calls come first.
Save time and put an end to lost appointments
Our professionally trained staff are experts at inbound automotive calls. We will schedule service appointments and gathers hot leads so your dealership can spend more face-to-face time with the customers already in your store. Whether you’re short staffed, experiencing high call volumes, or inundated with high foot traffic, your dealership will be there for every customer.
The Importance of Inbound Call Handling
Inbound call handling ensures your outbound marketing efforts are addressed, closing another gap in the customer journey for a truly seamless omnichannel experience. Whether consumers are calling from a display ad, paid search results, or a direct mail piece, your marketing leads will be met with an answer – decreasing cost-per-lead and increasing conversions.
Service Overflow Service Details
Customize Your Service
Custom call handling hours-dealers can pick what times to have agents handle inbound calls (peak times, after hours, weekends, etc.).
Monday-Saturday 7am-11pm EST and Sunday from 9am-6pm EST
Real time service appointment scheduling
Compatible with common scheduling systems like Autobook, XTime, Time Highway and others. Dealership representatives will receive email alerts for all scheduled appointments after completion of a call
Generate Hot Leads
Dealership representatives will receive notes & Hot Leads on customers that have a concern or require a call back from a dealership representative.
Our agents will confirm the vehicle that is owned and secure an email address and phone number. We will also provide arrival instructions and pricing for common maintenance so they know what to expect.
Dealers receive weekly and monthly reporting detailing all inbound calls and handle time. You can also request call recordings on-demand. Customer-level detailed reporting is also available.