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Service Overflow

Automotive inbound calls solution.

 

 

Increase service appointments and improve your customer experience

Did you know 10% of service calls go unanswered and 62% of callers will hang up within one minute when placed on hold1. But, what if we told you your dealership could answer all inbound overflow calls? With GSM’s Service Overflow, your inbound service calls come first.

1Marchex Analytics Firm, 2016

Customize Your Service

Custom call handling hours-dealers can pick what times to have agents handle inbound calls.

Monday-Saturday 7am-11pm EST and Sunday from 9am-6pm EST

Real-time scheduling

Compatible with common scheduling systems like Autobook, XTime, Time Highway and others. Dealership representatives will receive email alerts for all scheduled appointments after completion of a call.

Generate Hot Leads

Dealership representatives will receive notes & Hot Leads on customers that have a concern or require a call back from a dealership representative.

Scripted Calls

Our agents will confirm the vehicle that is owned and secure an email address and phone number. We will also provide arrival instructions and pricing for common maintenance so they know what to expect.

Reporting

Dealers receive weekly and monthly reporting detailing all inbound calls and handle time. You can also request call recordings on-demand. Customer-level detailed reporting is also available.

 

 

No more lost appointments

Our professionally trained staff are experts at inbound automotive calls. We will schedule service appointments and gather hot leads so your dealership can spend more face-to-face time with the customers already in your store. Whether you’re short staffed, experiencing high call volumes, or inundated with high foot traffic, your dealership can be there for every customer.

 

The Importance of Inbound Call Handling

Inbound call handling ensures your outbound marketing efforts are addressed, closing another gap in the customer journey for a truly seamless omnichannel experience. No matter what channel your customers are responding to, your marketing leads will be met with an answer – decreasing cost-per-lead and increasing conversions.

 

See what Service Overflow can do for your dealership!

Fill out the form below and a GSM representative will contact you soonr.